Delivery, Return and Refund Policies

GroomerCo is dedicated to providing a complete and satisfactory shopping experience, from choosing the product to delivering it to your home. To ensure that you receive your order safely, quickly and have complete peace of mind in case you need to return or refund, we have created this Delivery, Return and Refund Policy.

1. Delivery Time:

The delivery time for your order is divided into two stages:

Separation and Posting Time:

After payment confirmation, your order will be processed and separated. It will then be posted at the Aramex.

Shipping Time:

The shipping time varies according to your location and the shipping method chosen at the time of purchase. You can calculate the delivery time directly on the Post Office website, using the tracking code that we will send by email after your order is posted.

2. Shipping Methods:

Groomerco offers different shipping methods to meet your needs:

Most economical shipping, with an average delivery time of 2 to 5 business days.

3. Order Tracking:

After your order is posted, you will receive an email with the tracking code to track the delivery status in real time on the Aramex website.

4. Tips to Speed ​​Up Delivery:

Confirm your registration data: Make sure the delivery address is correct and complete.
Pay attention to the confirmation email: Check if the shipping method and delivery time are in line with your expectations.
Track the tracking: Use the tracking code to track the delivery status and avoid delays.

5. Delayed Delivery:

In case of delayed delivery, you can:

Access the Aramex website: Use the tracking code to check the cause of the delay and contact the Post Office to request additional information.

Contact Groomerco: Contact us through our customer service channel so that we can check the situation and assist you.

6. Absence at the Delivery Location:

In case of absence at the delivery location at the time of the delivery attempt, the Aramex will make one more attempts on subsequent days. If it is not possible to deliver the order, contact Aramex – https://www.aramex.com/nz/en to arrange delivery.

7. Lost or Damaged Order:

In case of loss or damage of the product during transportation, Groomerco is responsible for solving the problem and ensuring your satisfaction. Contact us through our customer service channel so that we can analyze the situation and take the appropriate measures.

8. Return Policy:

Groomerco guarantees the right to return the product within 7 (seven) calendar days after receipt, without additional charges, provided that the following conditions are met:

The product must be in its original packaging, with no signs of use or tampering;
The product must be accompanied by all accessories and items that accompany the original product;
The product cannot have been used, washed or repaired;
The product must have the invoice or receipt of the purchase.

9. Refund Policy:

Refunds can be made by credit on our website for new purchases, or by refunding the money via bank transfer, excluding the GST amount.

For questions, suggestions, complaints or to request a return or refund of a product, please contact us through the following channels:

Email: contact@groomerco.com

10. Final Considerations:

GroomerCo strives to ensure that you receive your order within the expected time frame and that you have a pleasant shopping experience. However, external factors such as strikes, adverse weather conditions